With any major purchase you make for your home, it is always good to know what you will be dealing with if you decide to purchase a particular product and something goes wrong with it.
There are three very common Gibson furnace complaints that you will find after reading customer reviews about the product. Once you have identified what is commonly going wrong with this product, you will have the tools you need to decide whether or not these problems are ones that you can handle if you decide to purchase a Gibson furnace.
Many people who have purchased a Gibson furnace, have complaints about the noise of the furnace itself. “This new furnace is so loud that it wakes me up when it starts. Even when the burner ignites, I can hear it. It is a two stage and the second stage is twice as loud as the first”, is what once such customer had to say.
Another customer said, “Unit runs very noisily, I am considering replacing with another brand.” If the noise of your furnace is an issue, then you may not want to purchase a Gibson. This seems to be a complaint comes up rather frequently.
Another Gibson furnace complaint is, that some of the units have a faulty circuit board. This causes the unit to work intermittently, and sometimes not at all. “Going on to my 4th circuit board. Design flaw? Installation flaw? I want to know. Condensate leaking on board from exhaust blower. Shorting out diodes etc.”
Some other customers have complained that they often have to go to the unit and open the panel and wiggle the wires so the unit will kick on. One in five customer reviews has had something to say about a faulty circuit board, so it is a good idea to make sure your unit has been properly wired before you turn it on and use it.
The most common Gibson furnace complaint, seems to be the number of service calls and repairs that are not covered under the warranty. Gibson has a ten year warranty on all parts, but this warranty does not cover the cost of paying the technician to repair the issue with the unit.
“Absolutely the worst furnace I’ve known. Has just stopped working about 10 times in 2 winters. What good is a warranty on parts when I have to pay the labor? cheap, cheap, cheap. It’s a builder’s low-grade model and I’ll be replacing it as soon as possible.”
Another customer said, “I had to pay for the repairs ( warranty … what warranty ? ) The third heating season unit would not start. Gibson has not paid for any repairs, they offer no customer support and could care less if their unit is defective.”
Here you have read the most common Gibson furnace complaints. The customer reviews of this product are very mixed. Many of the customers who have purchased this product are extremely satisfied and have not had any repair or operational problems.
Then you have the very unsatisfied customers who have had nothing but problems with the units they purchased. It is very important to know everything you can about a product before you purchase it, so do your research, determine the average customer rating, and know what you would be willing to pay for and deal with, before buying this unit.
Originally posted 2010-11-07 08:14:19.