There have been a number of Rheem furnace problems. It is a sad irony that problems with furnaces seem to only surface when they are needed the most, in winter. This is the case with Rheem furnaces.
It is true that many issues with furnaces can be traced back to bad installation or incompetent repairmen, however Rheem furnace problems for the most part appear to be due to poor design or faults inherent to the model.
Many consumers have complained about the noise level of the furnace, comparing the sound of the motor to that of a helicopter or airplane. In addition to this, several reviewers commented that the ignition is also very loud.
Anther common complaint is with the ignition of the furnace, which prevents the furnace lighting in very cold temperatures, exactly when a furnace really needs to be able to light without any problems. Frequently, this fault has been detected less than five years after purchase.
The diagnostics on the furnace have also come under fire. An LED display should blink rapidly when there is a problem with the furnace; many people have found that the LED does not clearly indicate when it has detected a fault.
Perhaps these Rheem furnace problems would be forgivable if Rheem had better customer relations. Numerous disgruntled reviewers claim that Rheem is very difficult to contact and when a representative is available they are rude.
It is often a poor or aggressive attitude from a company representative that upsets consumers the most, especially after they have made such a big investment.
To be fair, quite a few people who reviewed Rheem furnaces have had theirs for many years and been perfectly happy with their performance. It is possible that the older models were better made than the newer ones. If you are happy with your product then you have no reason to contact the company and would therefore be oblivious to the way they deal with customers.
Whether the or not the furnace is faulty due to the negligence of Rheem or a shoddy middle man, it is still advisable that the company deal with their customers with sympathy and respect.
Originally posted 2011-04-17 08:55:50.