When purchasing a gas or oil furnace, you want to ensure you are investing in a quality product. Brand names can be more important than anything in the furnace market because you want to purchase quality from a reputable company, preferably one offering a solid warranty.
If you’re considering purchasing from Westinghouse, then you probably want to know how serious Westinghouse furnace complaints are.
Are consumer complaints within normal ranges, or are they displaying a bad brand? Keep in mind when reading negative comments that such remarks are often hastily made or written with a rather sizeable amount of frustration. While they may be quite legitimate, they may be exaggerated by feelings of distress; as is the case with negative comments toward any product on the market.
One of the most common Westinghouse furnace complaints made by consumers is that in the first year of use the unit shut down and did not respond to an automatic or manual restart.
In most cases a technician was able to remedy the situation, fixing the issue completely. Individuals trying to troubleshoot and fix the issue by themselves ran into almost no success, causing a great deal of frustration.
The most common complaint centers on one particular model: the variable speed gas furnace. The fan often burns out from use within the first 1 to 3 years, most commonly in the second to third year. The good news is the 10 year limited parts warranty will cover this issue for 10 years.
Understandably, some consumers see this as a major problem because after 10 years if they still own the same furnace they will be paying for fan replacements every few years.
Another complaint made by several consumers is the overall design of the units. They feel the design is poor, making it difficult for even a technician to work on.
The areas usually needing to be accessed are in the back of the unit, meaning it has to be pulled away from any obstructions before work can begin. This is perhaps one of the strongest Whitehouse furnace complaints documented, and is certainly something to consider prior to purchasing a unit.
Originally posted 2011-07-07 09:53:44.